9 Best Gainsight Alternatives for SaaS CS Teams

The quick answer

Quick answer: the closest full-platform Gainsight alternatives are ChurnZero, Vitally and Planhat, all sold through sales. If you want a published price, Odie (the new name for Totango) starts at $500 a month, HubSpot's Customer Success Workspace comes with Service Hub Professional from $90 per seat a month, and Akita starts at $49 a month for small teams. ClientSuccess, Custify and Velaris are mid-market options that quote on request. Prices are as of October 2026, checked on each vendor's own site.

What Gainsight offers, and why teams look elsewhere

Gainsight's customer success product comes in two plans, Essentials and Enterprise, and both show "Request Pricing" rather than a price. Essentials includes 10 full users and 100 customers per user; Enterprise includes 20 full users and 200 customers per user; both include unlimited viewer licences, Customer 360, playbooks and success plans, health scorecards, surveys and digital journeys. Gainsight has also grown into a suite that includes Product Experience (PX), Skilljar for customer education, Customer Communities and Staircase AI, which it acquired in 2024.

Teams compare alternatives when they want a published price, a faster setup, a tool built for a smaller CS team, or customer success inside the CRM they already use. Staircase AI is not on this list because it is now part of Gainsight.

Gainsight alternatives compared

1. ChurnZero

Who it is for: subscription businesses that want health scores, playbooks and in-app messages to customers from one CS platform.

Pricing: no public pricing page; the site asks you to book a demo.

Strengths: ChurnScores for account health, customer playbooks, a customer journey builder, in-app communications, NPS, CES and CSAT surveys, a renewal and forecast hub, AI agents and more than 70 native integrations.

Limits: you need a sales cycle to learn the price.

2. Vitally

Who it is for: CS teams that work in projects and documents as much as dashboards.

Pricing: three plans (Tech-Touch, Hybrid-Touch and High-Touch), all by request, with a dedicated trial sandbox. Every plan includes unlimited automations, unlimited observer seats, SSO and the full integration library.

Strengths: dynamic health scores, playbooks that assign CSMs and create tasks, surveys, and time-based projects with milestones for onboarding and success plans.

Limits: no published prices.

3. Planhat

Who it is for: companies that want customer success, CRM and professional services on one data model.

Pricing: CRM, CSP and PSA plans are all "Enquire".

Strengths: health scoring, project and task management, automations, dashboards, an open API, email and calendar sync, and audit logs included in all plans.

Limits: no published prices, and the breadth can be more than a pure CS team needs.

4. Odie (formerly Totango)

Who it is for: teams that want AI to evaluate accounts and predict renewal risk.

Pricing: the Customer Knowledge Engine starts at $500 a month and the Customer Operating System at $1,500 a month, with no seat-based pricing. Terms start at one year (Odie says most customers sign for two), and implementation takes about eight weeks.

Strengths: daily account evaluation, predictive renewal-risk models, workflow automation and prebuilt post-sales agents, with Salesforce, HubSpot, Zendesk and Slack integrations.

Limits: Totango announced on September 10, 2026 that it had become Odie, following its 2024 merger with Catalyst. The announcement says existing Totango and Catalyst customers keep the same contract and pricing. There is no month-to-month option.

5. HubSpot Customer Success Workspace

Who it is for: companies whose sales and support already run on HubSpot.

Pricing: the workspace needs Service Hub Professional or Enterprise and an assigned Service seat. HubSpot's pricing page lists Professional as starting at $90 per seat a month plus a one-time $1,500 onboarding fee, and Enterprise as starting at $150 per seat a month; confirm the billing term with HubSpot.

Strengths: customer success data, health scores and tickets in the same CRM as deals and marketing, with no separate sync.

Limits: HubSpot's playbooks are guided content for reps rather than automated CS playbooks, so automation is lighter than in dedicated CS platforms.

6. ClientSuccess

Who it is for: mid-market SaaS companies that want a CS platform with predictable implementation.

Pricing: Startup, Growth and Enterprise packages, priced on request with no setup fees and no self-serve trial (a demo and proof of concept instead).

Strengths: health scoring, journey management, NPS surveys, renewal forecasting, playbook automation and CRM integrations on every plan. ClientSuccess also acquired Baton in 2024 and sells customer onboarding portals as an add-on.

Limits: no published prices.

7. Custify

Who it is for: SaaS companies that want customer data stored in the EU.

Pricing: no published prices; Custify states there are no setup fees.

Strengths: Customer 360, segmentation, lifecycle stages, health scores, alerts to Slack or email, playbooks and an AI assistant. Custify says data is stored in Germany and lists GDPR and ISO 27001.

Limits: no published prices, so plan on a sales call before you can compare cost.

8. Velaris

Who it is for: teams that want customer success, an onboarding portal and support ticketing from one vendor.

Pricing: one licence for 5 users with unlimited viewers and add-ons, priced as a custom estimate.

Strengths: health scores, surveys, AI conversation analysis and sentiment, automations, email campaigns, playbooks and success plans, with a separate customer portal and support product.

Limits: no published prices.

9. Akita

Who it is for: small CS teams that want health scores and playbooks without an enterprise contract.

Pricing: Small Teams $49 a month, Growing Teams $99 a month and Enterprise $499 a month, billed monthly with no long-term contract and 20% off for annual prepayment. Extra integrations and full-access users cost $29 a month each.

Strengths: account health scoring, automated playbooks, segments and many SaaS integrations, including Segment and Intercom sync.

Limits: the smaller plans cap integrations and full-access users at two to four. The site's FAQ and buttons disagree on whether there is a free trial, so ask.

How to choose a Gainsight alternative

Start with team size and where your customer data lives. A CS team of two or three can start with Akita or HubSpot's workspace. A team of ten or more managing renewals and expansion will want ChurnZero, Vitally, Planhat or Odie, and should compare them on health score flexibility, playbook automation and CRM sync. If onboarding is the biggest gap, see our customer onboarding software list. For a broader look at the category, see customer success software for SaaS and our customer success best practices.

Customer success platforms decide which accounts need attention; reaching users inside the product is a separate layer. PLG OS provides in-app components (onboarding, help, surveys and feedback) that a CS team can use to reach users where they work.

FAQs

What is the best alternative to Gainsight?

For a full platform, ChurnZero, Vitally and Planhat are the closest. For a published price, Odie starts at $500 a month and Akita at $49 a month. Teams on HubSpot can use its Customer Success Workspace with Service Hub Professional.

How much does Gainsight cost?

Gainsight does not publish prices. Both customer success plans, Essentials and Enterprise, show "Request Pricing". Essentials includes 10 full users and Enterprise 20, with unlimited viewer licences.

What happened to Totango?

Totango announced on September 10, 2026 that it had become Odie, after merging with Catalyst in 2024. Odie prices start at $500 a month for its Customer Knowledge Engine.

Which Gainsight alternative is best for small teams?

Akita starts at $49 a month with no long-term contract, and HubSpot's Customer Success Workspace suits small teams already using HubSpot Service Hub Professional.