25+ Best User Onboarding Tools for SaaS

The quick answer

Quick answer: the most widely used no-code user onboarding tools for SaaS are Appcues, Userpilot, Pendo, Chameleon, UserGuiding and Product Fruits. WalkMe, Whatfix and Gainsight PX are built for enterprise products, and Driver.js is the MIT-licensed library if you would rather code your tours. To find where users drop off, you need funnel reports from a tool such as Mixpanel, Amplitude, Pendo or Userpilot. If you onboard accounts through a shared project plan rather than in the product, that is customer onboarding software: GUIDEcx or Rocketlane. All 26 tools below were checked against their vendors’ sites, and prices are as of October 2026.

If you run a SaaS company, you already know this truth: the product experience is the new marketing. In the world of Product-Led Growth (PLG), your ability to make users successful from the very first click is the difference between adoption and abandonment. And that’s exactly where user onboarding tools come in.

A well-designed onboarding flow doesn’t just “show” users features; it helps them experience value quickly, reduces churn, and turns free trials into paying customers. But here’s the challenge: with dozens of SaaS onboarding tools available, how do you pick the right one for your product?

Why User Onboarding Tools Are Beneficial for SaaS

Before we break down the list, let’s talk about why you even need onboarding software in the first place.

1. Time-to-Value is Everything

Modern SaaS users are impatient. If they can’t see value in your product within minutes, they’re gone. In-app onboarding tools accelerate time-to-value with checklists, walkthroughs, and contextual nudges.

2. Reduce Churn Before It Starts

If your onboarding feels confusing, overwhelming, or irrelevant, users will quit before giving your product a chance.

3. Data-Driven Insights

The best onboarding software doesn’t just guide; it measures. You’ll know where users drop off, which flows work, and what needs improvement.

4. Scale Onboarding Without Scaling Support

Instead of drowning your CS team in repetitive “how do I…?” tickets, a SaaS onboarding tool provides self-serve education directly inside the product.

What Makes the Best User Onboarding Tools for SaaS?

When evaluating SaaS user onboarding platforms, here are the must-have features to look for:

• No-code customization: Build flows without engineering bottlenecks.
• Segmentation: Deliver personalized onboarding for different user personas.
• Multi-step product tours: Walk users through key features step by step.
• In-app checklists: Give users a sense of progress.
• Tooltips and hotspots: Highlight hidden but valuable features.
• Analytics & reporting: Track adoption, drop-offs, and success rates.
• A/B testing: Experiment with onboarding flows to see what sticks.
• Integrations: Connect with CRM, analytics, and support tools.

To compare a shortlist on these criteria in your own product rather than in vendor demos, use our user onboarding software evaluation scorecard. If you are an early-stage team choosing your first tool, our shorter guide to the best user onboarding software for SaaS startups compares eight options by price and fit.

25+ Best User Onboarding Tools

1. PLG OS

PLG OS is a set of onboarding, user assistance, feedback and gamification components that you add to your product with an SDK, then manage from a no-code dashboard. Full disclosure: PLG OS is our product.

Standout Features

• Onboarding components: walkthroughs, an onboarding quiz (multi-step or single page), a get-started guide, a quest list, embedded onboarding tips and announcement banners.
• Help and feedback in the same SDK: the Help Hub, plus an onboarding experience survey and NPS.
• User data: each component’s data is added to the user’s Customer 360 profile and can be sent to your CRM; custom events, attributes and segmentation are on the Growth plan.
• No-code edits: change text from the PLG OS dashboard; A/B testing and personalization are listed on the component pages.

Best For

Product-led SaaS teams that want onboarding, help and feedback from one SDK. It is one of the PLG tools we compare separately.

Pricing (as of October 2026): a free tier covers 100 monthly tracked users and one component; Starter is $49 a month and Growth $149 a month on monthly billing.

2. Appcues

Appcues popularized the idea of no-code onboarding flows and remains one of the most widely used platforms. Every plan includes every experience type, feature and integration.

Standout Features

• Drag-and-drop builder for tours, modals, and checklists.
• Pre-built templates for faster deployment
• Targeting and segmentation by user role.

Pros

• Mature product with a wide knowledge base.
• Great for non-technical teams.

Cons

• Start, Grow and Enterprise prices are not published; they are sized by monthly active users.

Best For

Mid-market SaaS companies that want a trusted onboarding solution with minimal dev dependency.

Pricing (as of October 2026): Start, Grow and Enterprise are quoted by MAUs. The Spark program for teams of 25 or fewer is $3,600 a year for up to 1,000 MAUs, plus a one-time $250 implementation fee. Free trial.

3. Userpilot

Userpilot is all about contextual, personalized onboarding experiences, with analytics in the same product.

Standout Features

• Advanced segmentation by role, company size, or activity.
• Trigger flows based on in-app behavior.
• Funnels and paths on the Growth plan and above.

Pros

• Highly personalized user journeys.
• Scales well as your SaaS adds new personas.

Cons

• Funnel and path analysis are not on the Starter plan.

Best For

SaaS with multiple user types (e.g., admins vs. end-users).

Pricing (as of October 2026): Starter is $299 a month for up to 2,000 MAUs; Growth starts at $849 a month. 14-day free trial.

4. Pendo

Pendo combines product analytics with in-app onboarding guides, so you can see which guides move feature adoption.

Standout Features

• In-depth feature adoption tracking and funnels.
• In-app guides and NPS surveys.
• Roadmaps, included with Pendo Listen (a Pendo-branded version is on the free plan).

Pros

• Analytics and onboarding in one platform.
• A free plan to start on.

Cons

• Paid plans are quote-only.

Best For

SaaS teams that need both analytics + onboarding in one platform.

Pricing (as of October 2026): Pendo Free covers up to 500 monthly active users, with analytics, in-app guides and Pendo-branded NPS and roadmaps; Base, Core and Ultimate are quoted.

5. Chameleon

Chameleon’s value lies in its customizability and design flexibility.

Standout Features

• On-brand widgets like tooltips, banners, and surveys.
• Highly customizable styling to match your UI.
• Integrates with analytics tools like Segment and Amplitude.

Best For

Design-driven SaaS teams who want onboarding that looks like the rest of their product.

Pricing (as of October 2026): Startup starts at $279 for 2,000 monthly tracked users; Pro is from $750 a month billed monthly, and Growth from $1,250 a month billed annually, each for 5,000 MTUs. 14-day free trial.

6. WalkMe

WalkMe is a heavyweight in the digital adoption space, and has been part of SAP since SAP completed the acquisition in September 2024.

Standout Features

• In-app guidance across web apps, for employees and customers.
• Workflow automation and analytics.
• AI assistance for large-scale deployments.

Pros

• Handles the most complex onboarding scenarios.
• Built for large deployments.

Cons

• Quote-only pricing and an enterprise sales process.

Best For

Enterprise SaaS with multi-layer onboarding needs.

Pricing (as of October 2026): quote only.

7. Whatfix

Similar to WalkMe, Whatfix is designed for digital adoption but has strong SaaS onboarding use cases. It describes itself as in-app guidance, hands-on simulations and analytics.

Standout Features

• Interactive flows and task lists.
• Smart tips and surveys.
• Self-help content inside the app.

Best For

SaaS companies selling to enterprise clients with complex software.

Pricing (as of October 2026): Standard, Premium and Enterprise are quoted; trial requests now go to a demo booking.

8. Intercom

If you’re already using Intercom for customer support, adding Product Tours keeps onboarding and support in one place.

Standout Features

• Product tours, checklists and posts alongside the Messenger.
• Handoff to live support when needed.
• The Fin AI agent answers questions during onboarding.

Best For

SaaS companies using Intercom as their support stack.

Pricing (as of October 2026): product tours are part of the Proactive Support Plus add-on, from $99 per workspace a month with 500 messages, on top of a plan such as Essential at $29 per seat a month billed annually.

9. UserGuiding

UserGuiding is a budget-friendly alternative to Appcues and Userpilot.

Standout Features

• Simple drag-and-drop builder.
• Checklists, hotspots, and NPS surveys on every plan.
• Published pricing tiers.

Pros

• Great value for early-stage SaaS.
• Quick setup with no coding.

Cons

• The Starter plan limits you to one active checklist.

Best For

Startups that want professional onboarding on a budget.

Pricing (as of October 2026): Starter from $174 a month billed yearly, from 2,000 MAUs; Growth from $349 a month. 14-day free trial.

10. Apty

Apty goes beyond tours and focuses on guiding workflows, with an emphasis on adoption and compliance in enterprise software.

Standout Features

• No-code walkthroughs.
• Validations and tooltips that check data as users enter it.
• Role-based governance, versioning and approval workflows.

Best For

Complex SaaS platforms (ERP, CRM, HR) with multi-step user journeys.

Pricing (as of October 2026): quote only; Apty says it does not use feature-based tiers.

11. Helppier

Helppier is a lightweight onboarding tool for quick setup.

Standout Features

• Step-by-step tours.
• Tooltips and popups.
• No-code installation.

Best For

Small SaaS teams that want a simple and fast onboarding tool. The newest post on its blog is from December 2023, so ask about the roadmap before you commit.

Pricing (as of October 2026): Standard is $49 a month for up to 1,000 MAUs, rising to $299 for 50,000 MAUs. 14-day free trial.

12. Product Fruits

Product Fruits lives up to its name with fast and easy onboarding elements.

Standout Features

• Onboarding checklists, hints and tooltips.
• Surveys and NPS.
• Pop-ups, banners and a newsfeed for announcements.
• A help center and the Elvin AI copilot.

Best For

SaaS startups needing plug-and-play onboarding.

Pricing (as of October 2026): Starter is $111 a month billed annually for 1,500 MAUs. Free trial.

13. Stonly

Stonly turns static FAQs into step-by-step interactive guides, and now calls itself a knowledge platform for customer service.

Standout Features

• Branching, interactive step-by-step guides.
• A knowledge base with AI answers.

Best For

SaaS companies aiming to reduce customer support load.

Pricing (as of October 2026): Small Business and Enterprise plans are priced on request; after the 14-day trial, a free Basic plan covers 400 guide views a month.

14. Driver.js

Driver.js is an open-source JavaScript library for product tours, highlights and contextual help, written in TypeScript with no dependencies. It replaces Nickelled in this list: Omniplex Learning acquired Nickelled in 2022, and nickelled.com now redirects to Omniplex.

Standout Features

• Step-by-step tours and highlights driven from code.
• MIT licence, so it can ship in a proprietary product.
• No vendor account or MAU pricing.

Best For

Engineering teams that want tours in code without a copyleft licence.

Pricing (as of October 2026): free and open source (MIT); version 1.9.0 is the latest on npm.

15. Intro.js

Intro.js is a developer-friendly open-source library for product tours.

Standout Features

• Step-by-step product tours.
• Full customization with code.
• AGPL-3.0 licence, with commercial licences for proprietary use.

Best For

Engineering teams that want complete control.

Pricing (as of October 2026): free under the AGPL-3.0; one-time commercial licences start at $9.99 for one project.

16. Shepherd.js

Similar to Intro.js, Shepherd.js is another open-source onboarding library. It was MIT-licensed until version 14 and is AGPL-3.0 since.

Standout Features

• Extensive customization.
• Community support.
• JavaScript-driven onboarding.

Best For

Dev-heavy startups with in-house engineering capacity.

Pricing (as of October 2026): free for open-source, personal and non-commercial use; a lifetime business licence is $50 for up to five projects.

17. Spekit

Spekit now positions itself as an AI-powered revenue enablement platform: it puts training and knowledge in front of sales and revenue teams in the tools they already use.

Standout Features

• Just-in-time knowledge in the flow of work.
• AI coaching for reps.
• A native two-way Salesforce integration.

Best For

Onboarding new sales and revenue team members rather than product users.

Pricing (as of October 2026): quote only.

18. GUIDEcx

GUIDEcx isn’t in-app; it is customer onboarding software that runs the project of getting an account live.

Standout Features

• Shared project workspaces with Gantt, list and board views.
• Task tracking and collaboration with the customer.
• Unlimited projects and customers on every plan.

Best For

SaaS platforms with high-touch onboarding requirements.

Pricing (as of October 2026): Starter, Premium and Advanced are quote only.

19. EverAfter

EverAfter turns onboarding into a customer-facing hub. Base AI acquired it in January 2026 and says customers of both platforms continue to be supported.

Standout Features

• Customer hubs for onboarding and ongoing success.
• Being combined with Base AI into what the companies call an “AI Engagement OS”.

Best For

B2B SaaS with long-term, ongoing onboarding.

Pricing (as of October 2026): custom quote.

20. Rocketlane

Rocketlane replaces Lou Assist in this list: Totango acquired Lou in 2023 and its site no longer loads. Rocketlane now positions itself as a professional services automation (PSA) platform, with onboarding and implementation as a core use case.

Standout Features

• Onboarding and implementation as a listed solution.
• Project plans synced with resources and financials.
• Integrations with the tools your team already uses.

Best For

B2B SaaS teams that onboard customers through a services project.

Pricing (as of October 2026): Standard is $49 and Premium $69 per user a month, billed annually, with a five-member minimum. 14-day free trial.

21. Inline Manual

Inline Manual is built for global SaaS teams with multi-language onboarding support.

Standout Features

• Interactive walkthroughs, tooltips and hotspots.
• Banners, checklists and NPS surveys.
• Up to 70 languages on Enterprise (3 on Standard Pro).

Best For

SaaS companies expanding internationally.

Pricing (as of October 2026): Standard Pro starts at $158 a month for 250 MAUs. Free trial.

22. Usetiful (now part of Fullstory)

Usetiful was a budget-friendly tool for product tours and checklists. Fullstory acquired it in November 2025; usetiful.com now says it is part of Fullstory’s in-app guidance and survey capabilities, and existing contracts continue.

Standout Features

• Tours and checklists, now inside Fullstory.
• Session replay and analytics from Fullstory in the same product.

Best For

Teams already on Fullstory that want onboarding guides in the same tool.

Pricing (as of October 2026): no standalone Usetiful plans are published; Fullstory sells Guides and Surveys as an add-on.

23. Apxor

Apxor calls itself a digital nudging platform for apps and supports mobile and web onboarding flows.

Standout Features

• Walkthroughs, tooltips and surveys.
• Triggers based on behavior, including inactivity.
• A/B testing on the Growth plan.

Best For

SaaS with mobile + web hybrid experiences.

Pricing (as of October 2026): Essential from $399 a month for up to 50K MAUs; Growth from $599 a month.

24. Gainsight PX

Gainsight PX bridges customer success and onboarding.

Standout Features

• Product analytics for activation.
• In-app guides, checklists and NPS, CSAT and CES surveys.
• Web, mobile and desktop apps.

Best For

SaaS already using Gainsight for customer success.

Pricing (as of October 2026): quote only, with a free trial.

25. Navless.ai (formerly Tourial)

Tourial, known for interactive marketing tours that can double as onboarding, rebranded as Navless.ai in October 2025, with existing tours and data carried over.

Standout Features

• Interactive product demos and micro tours.
• Useful for demo-to-trial journeys.

Best For

SaaS that want to use tours for both sales and onboarding.

Pricing (as of October 2026): free trial; no public price.

26. Cornerstone Guide (formerly MyGuide by EdCast)

Cornerstone completed its acquisition of EdCast in May 2022, and EdCast’s MyGuide is now sold as Cornerstone Guide. It blends employee enablement + customer onboarding.

Standout Features

• Step-by-step guides.
• Digital adoption and automation tools.
• Guide Creator and Guide Player browser extensions.

Best For

Large organizations that already use Cornerstone for learning.

Pricing (as of October 2026): quote only.

User onboarding tools compared

Prices are the lowest published entry points as of October 2026. Most in-app tools price by monthly active or tracked users (MAUs or MTUs), so check the tier that matches your own numbers.

Tools that show where users drop off in onboarding

Onboarding tools show whether a tour was completed. To find where users actually drop off, you need funnel analysis: define the steps from signup to your activation event and see how many users reach each one. Mixpanel (Funnels), Amplitude (Funnel Analysis), Pendo (Funnels) and Userpilot (Funnels and Paths, on Growth and above) all do this. Contentsquare, which replaced Hotjar for new accounts, adds funnels next to session replays, so you can watch what happened at the step where people leave. Our comparison of user behavior analytics software covers these tools in more depth.

Be careful with tour completion rates: the users who finish a tour were often the most motivated to begin with. Our product tour completion versus activation report compares completers with eligible users who never started, which is the honest test of whether onboarding helped.

User onboarding tools vs customer onboarding software

“Customer onboarding tools” can mean two different products. User onboarding tools (most of this list) work inside your product: tours, checklists and tooltips that guide each person. Customer onboarding software manages the project of getting an account live: tasks, owners and deadlines shared between your team and the customer. GUIDEcx and Rocketlane are built for that, and EverAfter gives the customer a branded hub for it.

Enterprise SaaS onboarding usually needs both: a project plan for the rollout, and in-app guidance for every user once it is live. For that in-app layer at enterprise scale, WalkMe, Whatfix, Pendo, Gainsight PX and Cornerstone Guide are the usual shortlist. If game mechanics are part of your plan, our list of gamification onboarding platforms covers tools for both product users and new hires.

Choosing the Best User Onboarding Software for SaaS

So, which tool is right for you?

• If you want onboarding, help and feedback from one SDK → Consider PLG OS.
• If you need enterprise analytics and guidance → Go with Pendo, WalkMe or Whatfix.
• If you’re a startup on a budget → Try UserGuiding, Product Fruits or Helppier.
• If you’re developer-heavy → Open-source options like Driver.js (MIT), Intro.js or Shepherd.js (both AGPL-3.0) might work.
• If you onboard accounts through a services project → GUIDEcx or Rocketlane.

If you are going the library route, our comparison of JavaScript product tour libraries covers all six and the five things every library still makes you build yourself.

Looking for inspiration rather than tools? Our roundup of SaaS onboarding experiences walks through real examples.

Final Thoughts

Here’s the bottom line: your onboarding experience is your growth engine. When switching costs are low and alternatives are endless, users don’t give second chances. The right user onboarding software for SaaS can be the difference between users abandoning your product or becoming long-term customers. From established leaders like Appcues and Pendo to component-based tools like PLG OS, there is a fit for every stage.

The real question is: are you ready to treat onboarding not as a one-time setup, but as a strategic driver of growth?

FAQs

1. What are the best tools to find where users drop off in onboarding?

Use a product analytics tool with funnel reports: Mixpanel (Funnels), Amplitude (Funnel Analysis), Pendo (Funnels) and Userpilot (Funnels and Paths, on its Growth plan and up) all show the step where users leave. Contentsquare, which replaced Hotjar for new accounts, adds funnels with session replays, so you can watch what happened at the step people abandon.

2. What are the best user onboarding tools for SaaS products?

For no-code in-app onboarding, Appcues, Userpilot, Pendo, Chameleon, UserGuiding and Product Fruits are the most common choices; WalkMe, Whatfix and Gainsight PX suit enterprise products; and Driver.js is the MIT-licensed option if your engineers build tours in code. PLG OS adds onboarding components such as walkthroughs, an onboarding quiz and a quest list.

3. What is the difference between user onboarding tools and customer onboarding software?

User onboarding tools work inside your product: tours, checklists and tooltips that guide each user. Customer onboarding software manages the project of getting an account live, with tasks, owners and deadlines shared between your team and the customer; GUIDEcx and Rocketlane are examples. High-touch B2B products often need both.

4. Do I need coding skills to use onboarding tools?

Most in-app user onboarding tools for SaaS are no-code or low-code, so product and growth teams can build flows without engineering support once a snippet or SDK is installed. Open-source libraries such as Driver.js, Intro.js and Shepherd.js require coding.

5. Which open-source tour library should I use if I do want to code it?

For a proprietary product, Driver.js is the MIT-licensed default. Shepherd.js and Intro.js are both AGPL-3.0, with commercial licences sold for proprietary use; Shepherd.js was MIT until version 14, which catches teams out.

6. Why is onboarding important for SaaS growth?

Onboarding directly affects activation, retention and revenue. A strong onboarding flow shortens time-to-value and gives free trials a better chance of converting into paid accounts.